All products from Anthracite Interiors are crafted to the highest quality standards and come with a limited 5-year warranty against defects in workmanship and materials. This warranty covers defects in materials and workmanship of the products under normal use and service for a period of 5 years from the date of purchase.

Anthracite Interiors’ responsibility for the merchandise is limited to the current Manufacturer’s Warranty regulations.

Anthracite Interiors (hereafter referred to as the Seller) guarantees that the products will be free from defects in materials and workmanship that may affect their structural integrity, functionality, or appearance. During the warranty period, if a defect covered by this warranty is discovered, the Seller will, at its sole discretion, either repair or replace the defective products or their defective components. The repair or replacement will be performed with new or refurbished parts or products.

This warranty is non-transferable and valid only for the original purchaser of the products.

Warranty Exclusions

·         Failure by the Buyer or their agents to adhere to one or more of the following product handling guidelines will void this warranty:

·         Normal wear and tear resulting from regular use, including but not limited to scratches, dents, or fading of finishes.

·         Natural variations in the color, grain, or texture of the wood.

·         Slight expansion due to differing environmental conditions.

·         Misapplication of products or faulty building design or construction, including inadequate flashings, caulking, building settlement, or structural failures of walls or foundations, or inadequate overhangs.

·         Installation in locations or in a manner that exceeds or deviates from product design standards and/or testing and certified performance specifications and/or not in compliance with building codes.

·         Avoid direct contact with water or excessive humidity, fire, extreme temperature variations, or other environmental conditions beyond the recommended range.

·         Avoid rough handling of products.

·         All products must be transported in containers, on pallets, or other devices that protect them from damage, moisture, precipitation, or sunlight exposure.

·         Product assembly in newly built or repaired premises is allowed only after the building materials have dried out completely.

·         Product installation should be carried out by trained and properly qualified specialists.

·         Prefinished products should be installed after the floor, ceiling, and wall priming and painting are completed to secure the finishes from getting stained and/or dirty (excluding the installation of concealed frames).

·         Only detergents (not water!) suitable for corresponding surfaces (veneer, enamel, polypropylene) and containing no abrasives and solvents can be used for cleaning a product.

·         Accidental glass breakage, such as knocking on the glass with objects that may cause the glass to shatter, caused by debris or foreign objects striking the glass, or breakage that may occur under conditions exceeding the product’s performance parameters.

·         Alterations or modifications made to the products without the prior written consent of the Seller.

·         Damage or defects caused by failure to follow the Seller’s instructions for caring for, maintaining, and operating the products.

·         Damage caused by improper installation, misuse, neglect, accidents, or acts of nature, including fire, flood, or other external factors.

·         Products reinstalled after removal from their original installation, except in connection with the proper and timely maintenance of components that incur normal wear and tear.

·         Damages aggravated or worsened because of failure by the Buyer or their agents to take reasonable actions on time to mitigate any alleged damages or failure to file a claim for alleged damages promptly and during the warranty period.

·         Improper pre-installation storage, including inadequate shelter or inadequate venting of shipping wrap in humid locations.

·         Any painting, staining, scratching, or other alteration of Anthracite Interiors factory-applied exterior coating surface of the products.

Warranty Claim Procedure

To make a claim under this warranty, the Buyer must:

·         Notify the Seller promptly upon discovering the defect, providing detailed information about the issue, including supporting photographs and a copy of the original purchase receipt.

·         Cooperate with the Seller’s representatives by providing access to the defective products for inspection, if required.

·         Follow the Seller’s instructions for returning the defective products, if requested.

Warranty Limitation of Liability

The Seller’s liability under this warranty is limited solely to the repair or replacement of the defective products or defective components as specified above. The Seller shall not be responsible for any indirect, incidental, or consequential damages arising from the use or inability to use the products, including but not limited to loss of profits, loss of business, or damage to property.